CSA Practice Test

Which one of the following statements best describes the purpose of an Update Set?

A.

An Update Set allows administrators to group a series of changes into a named set and
then move this set as a unit to other systems

B.

By default, an Update Set includes customizations, Business Rules, and homepages

C.

An Update Set is a group of customizations that is moved from Production to
Development

D.

By default, the changes included in an Update Set are visible only in the instance to
which they are applied

What are examples of Core tables in the ServiceNow platform?

A.

Configuration, Connect, Chat

B.

Team, Party, Awards

C.

User, Task, Incident

D.

Work, Caller, Timecard 

The wait time for end users is based on the round-trip between the client and the server.
What activities are included in the round-trips?

A.

Request + Response

B.

Save + Update

C.

Write + Read

D.

Submit + Query

E.

Insert + Verify

A knowledge article must be which of the following states to display to a user?

A.

Published

B.

Drafted

C.

Retired

D.

Reviewed

Each knowledge bases can have unique lifecycle workflows, user criteria, category
structures, and management assignments.

A.

True

B.

False