CSA Practice Test

Which of the following are not included in an Update Set, by default? (Choose four.)

A.

Homepages

B.

Data

C.

Published Workflows

D.

Business Rules

E.

Schedules

F.

Database changes

G.

Related Lists

H.

Report Definitions

I.

Scheduled Jobs

J.

Client Scripts

K.

Views 

Which one of the following statements describes the purpose of a Service Catalog
workflow?

A.

A Service Catalog workflow generates three basic components: item variable types,
tasks, and approvals 

B.

Although a Service Catalog workflow cannot send notifications, the workflow drives
complex fulfillment processes

C.

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog workflow generates three basic components: item variable types,
tasks, and notifications 

Which icon would you double click, to expand and collapse the list of all Applications and
Modules?

 

A.

Star

B.

Clock

C.

Application

D.

Funnel

What are the main components of the Form Design interface? (Choose three.)

A.

Field Layout

B.

Page Header

C.

Field Navigator

D.

Field Picker

E.

Form Layout

An IT manager is responsible for the Network and Hardware assignment groups, each
group contains 5 team members. These team members are working on many tasks, but the
manager cannot see any tasks on the Service Desk > My Groups Work list. What could
explain this?

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.