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CSA Practice Test


Page 1 out of 49 Pages

Which tab on the knowledge base record, would you use to identify the sets of users who
are able to read articles in that knowledge base? 


A.

Access List


B.

Can Access


C.

Accessible to


D.

Can Read





D.
  

Can Read



Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/product/knowledge-management/task/t_SelectUserCriteria.html 

Which field (or fields) is used as a unique key during imports? 


A.

Match Fields


B.

Coalesce Fields


C.

Key Fields


D.

Sys IDs





B.
  

Coalesce Fields



https://developer.servicenow.com/dev.do#!/learn/learningplans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing 

Where can Admins check which release is running on an ServiceNow instance?


A.

Memory Stats module 


B.

Stats module


C.

System.upgraded table


D.

Transactions log





B.
  

Stats module



What feature do you use to specify which users are able to access a Service Catalog Item?


A.

Can Read Role


B.

Catalog User Role


C.

Can Order Tab
 


D.

User Criteria





D.
  

User Criteria



https://docs.servicenow.com/bundle/rome-servicenowplatform/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html 

Which one statement correctly describes Access Control rule evaluation?


A.

Rules are evaluated using roles. The role with the most permissions evaluates the rules first




B.

If more than one rule applies to a row, the older rule is evaluated first


C.

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed


D.

Rules are evaluated from the general to the specific, so a table rule must be active to continue 





C.
  

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed




Page 1 out of 49 Pages