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Salesforce CRT-271 Test Dumps

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Last Updated: 20-Feb-2025
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Question # 1



Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: • Grant Or remove employees access to the partner account. • Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
A. Leverage manual shares.
B. Leverage Account Teams.
C. Leverage public groups.
D. Leverage sharing rules.



B.   Leverage Account Teams.




Question # 2



The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?
A. Data Categories
B. Topics
C. Chatter Groups
D. Article Groups
E. Knowledge Groups



B.   Topics




Question # 3



Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
B. Create a customer survey using custom Lightning components and add it to the homepage.
C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.



D.   Enable the article voting property on the Article Content component in the article detail page in the Community Builder.




Question # 4



Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
A. Create separate articles without these custom fields for the Customer channel and include in the Community
B. Update the customer profile by removing access to these custom fields on all article types
C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
D. Modify the article detail page with custom Lightning Components that hide these custom fields



B.   Update the customer profile by removing access to these custom fields on all article types




Question # 5



Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
A. Assign the "Moderate Communities Feeds" permission to these members.
B. Activate a moderation rule for certain members.
C. Assign the "Moderate Communities Files" permission to these members.
D. Activate "Allow Members to Flag" for certain members.



A.   Assign the "Moderate Communities Feeds" permission to these members.


C.   Assign the "Moderate Communities Files" permission to these members.




Question # 6



Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time. What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or more of the following:
A. Customise the user registration page to include the user agreement and "complete registration on acknowledgement"
B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted
C. Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"
D. Redirect users to a custom page displaying a user agreement before users login for the first time
E. Use login flows to show the user agreement when Community users log in for the first time



A.   Customise the user registration page to include the user agreement and "complete registration on acknowledgement"


B.   Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted


E.   Use login flows to show the user agreement when Community users log in for the first time




Question # 7



Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:• Five active Communities• Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container• Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?
A. Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser
B. Access all Communities via Salesforce1 iOS app
C. Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app
D. Access all Communities via mobile browser using the Community URL



C.   Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app




Question # 8



Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: • Partners can NOT modify the dashboard. • Partners only see data within their account. • Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?
A. Select the Channel Manager as the running user for the dashboards
B. Select the 'Run as logged in user option for the dashboards
C. Select the Sales Executive as the running user for the dashboards
D. Select the owner of the partner account as the running user for the dashboards



B.   Select the 'Run as logged in user option for the dashboards




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Certification Preparation For Community Cloud Consultants (WI25) Exam Dumps


Exam Code: CRT-271
Exam Name: Certification Preparation For Community Cloud Consultants (WI25)

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