CRT-271 Practice Test

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as wellas editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

A. Assign the "Moderate Communities Feeds" permission to these members.

B. Activate a moderation rule for certain members.

C. Assign the "Moderate Communities Files" permission to these members.

D. Activate "Allow Members to Flag" for certain members.

Northern Trail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community should be available on desktop. Mobile responsive is not needed. • Community users should have access to reports and dashboards. • Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

A. Salesforce Tabs + Visualforce Template

B. Aloha Template

C. Kokua Template

D. Napili Template

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

-Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

A. Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B. Establish moderation rules and processes for addressing flagged content

C. Make sure customers are members of only the Architect and Builder Community

D. Test the member profile permissions to make sure they are able to findand post relevant information

E. Load test Chatter groups to make sure file and member counts won't be exceeded

Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals:

- Drive more revenue from sales channels

- Allow channel partners to provide service to buyers

- Get deal visibility in real time

Which option should Northern Trail Outfitters consider to meet these requirements?

Select one or more of the following:

A. Guided selling for Community Cloud

B. CPQ for Community Cloud

C. Direct pricing for Community Cloud

D. Sales channels the Community Cloud

Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

A. Subscribe to an RSS feed about Questions and posts

B. Subscribe to Questions and posts

C. Follow users associated with Questions and posts

D. Subscribe to Topicsassociated with Questions and posts