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Salesforce CRT-251 Exam Questions


Vendor Name: Salesforce
Certification Name:Sales Cloud Consultant
Exam Name:Salesforce Certified Sales Cloud Consultant (SP23)

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Salesforce CRT-251 Exam Questions


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CRT-251 Exam Sample Questions:



Universal Containers has configured a private sharing model with opportunity team selling enabled.
The company allows its sales representatives to add sales team members to their opportunities
when necessary. As a result, each sales representative has opportunities they directly manage and
opportunities on which they collaborate with other sales representatives. Which data set filter report
would allow the sales representatives to see all opportunities they are involved with?

 

My team-selling and my opportunities

 

My team-selling shared opportunities

 

My team’s opportunities

 

My collaborative opportunities


My team-selling and my opportunities





Universal Containers does NOT have a direct sales team; its channel partners are responsible for
selling and servicing products. Over the past quarter, these has been an increased volume of leads.
However, the Vice President of Channels has been receiving many complaints from partners on the
poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should
a consultant recommend to improve partner satisfaction with the leads being shared?

 

Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.

 

Create multiple validation rules to ensure that all fields on the lead record are populated with data.

 

Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.

 

Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.


Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.





Universal Containers uses Products in Salesforce and has a private security model. The product
management employees do NOT have access to all opportunities but wants to track the performance
of a new product after it is launched. What should a consultant recommend to allow the product management employees to track the performance of the product?

 

Create a trigger to add the product management team to the sales team of relevant opportunities.

 

Create a criteria-based sharing rule to add the product management team to relevant opportunities.

 

Create a trigger to set the product manager as owner for opportunities on the new product.

 

Create a new product and add it to the price book with the product manager as an owner.


Create a criteria-based sharing rule to add the product management team to relevant opportunities.





Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global
user base. With previous sales automation applications, the company had slow adoption of the new
solution. Which three Sales Cloud deployment factors should be considered to help ensure
adoption? Choose three answers.

 

Type of training delivered

 

Sales rep quota targets

 

Management communications

 

Maintenance release schedule

 

Training in local language


Type of training delivered


Management communications


Training in local language





The sales management team of Universal Containers has noticed that opportunities are taking longer
to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won.
Recently, this time period has increased to 45 days. Which two reporting tools can the sales
management team leverage to help determine the cause? Choose two answers.

 

Report on campaign return on investment (ROI)

 

Report on the discount approval time for quotes

 

Dashboard of month-over-month trend of lead conversions

 

Dashboard of opportunity stage duration


Report on the discount approval time for quotes


Dashboard of opportunity stage duration



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