CRT-251 Practice Test

Universal Containers is planning to hire more sales representatives in response to three consecutive
quarters of rapid growth. To optimize their sales impact, the sales management team wants to
develop a better sales territory structure. Which two data points should the sales management team
consider when developing the new sales territories? Choose two answers.

A.

Attributes needed to segment and categorize customers.

B.

Distance between customer headquarters and their sales representatives

C.

Average number of customers managed by a sales representative.

D.

Number of currencies needed to support each sales territory.

Universal Containers has set the organization-wide default to public read-only for accounts, contacts,
and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is
owned by a sales user whose profile grants create, read, edit, and delete access to accounts,
contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? Choose
two answers.

A.

View, edit, and delete activities owned by other users directly related to the account.

B.

View, edit, and delete related contacts and opportunities owned by other users.

C.

Share the account with other users through manual sharing and account teams.

D.

Transfer ownership of related contacts and opportunities owned by other users.

Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step
in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage
should NOT contribute to the forecast. Which two actions should a consultant recommend to meet
these requirements? Choose two answers.

A.

Instruct sales users to enter 0$ for the opportunity amount.

B.

Configure the first stage with the omitted forecast category.

C.

Override the forecast to be 0$ for first stage opportunities.

D.

Assign 0% probability to the first sales stage.

Universal Containers uses a custom object named “Analysis”, which is the child in a master-detail
relationship with the Opportunity object. Sales teams use this object to create requests for
supporting research. Sales teams use the Salesforce Mobile App and want to easily create new
Analysis records from their phones. What should a consultant recommend to meet this requirement?

A.

Create a Visualforce page.

B.

Create an Action.

C.

Create a related list button.

D.

Create a custom object tab.

The Universal Containers credit department uses a third-party application for credit ratings. Credit
department managers need to launch an external web-based credit application from a customer’s
account record in Salesforce. The application uses a credit ID on the account object. What should a
consultant recommend to meet this requirement?

A.

Create a workflow rule to launch the product fulfillment application and pass the credit ID.

B.

Create a custom button that calls an Apex trigger to launch the credit application and pass the
credit ID.

C.

Create a formula field that uses the hyperlink function to launch the credit application and pass
the credit ID.

D.

Create a custom credit ID field as an external ID on the account to launch the credit application
and pass the credit ID.