CRT-251 Practice Test

The sales representatives at Universal Containers use various email applications and often receive
important customer emails where they are away from the office. Sales management wants to ensure
sales representatives are recording email activity with customers in Salesforce while they are away
from the office. Which solution should a consultant recommend to meet this requirement?

A.

Download and install a Salesforce universal connector for their smartphones and computers.

B.

Download and install the Salesforce for Outlook connector on their smartphones and computers.

C.

Forward emails using their Email-to-Salesforce email address from their smartphones and
computers.

D.

Copy and paste emails manually to the customer record in Salesforce from their smartphones and
computers.

Universal Containers requires its sales representatives to go through an internal certification process
to sell certain groups of products.
Which two actions prevent a sales representative from adding these products to opportunities if they
are NOT certified to sell them?
Choose two answers.

A.

Use a validation rule on opportunity products to prevent them from adding products marked as
required certification if they are NOT certified.

B.

Use a validation rule on products marked as requiring certification to prevent them from being
added to an opportunity.

C.

Use a criteria-based sharing rule on products marked as requiring certification to only share the
products to users who are certified.

D.

Use a separate price book for the products requiring certification and only share the price book to
users who are certified.

Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight
deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?

A.

Create different record types and sales processes for each line of business, and assign different
stages to each page layout.

B.

Create different record types and sales processes for each line of business, and use workflow field
updates to assign stages.

C.

Create different record types and sales processes for each line of business, and assign different
page layouts to each record type.

D.

Create different record types and sales processes for each line of business, and assign different
sales processes to each page layout.

Universal Containers has enabled Social Accounts and Contacts. When a sales representative
accesses a contact within Salesforce, the representative is unable to see detailed information from
the contact’s social profiles.
What is preventing the sales representative from accessing this information?

A.

The fields configured by Universal Container’s administrator on the contact page layout are
missing.

B.

The information shown is based on the sales representative’s social connection with the contact.

C.

The link to the Facebook profile is NOT configured with the administrator password to access
detailed information.

D.

Universal Containers must install and APP Exchange package to access public profile information
for its users.

Universal Containers sells three unique products and each product has its own sales process. The
company qualifies prospects for the three products in a consistent manner; however, once the
customer has shown interest, the sales representatives must follow the relevant product’s sales
process.
Which two solutions should a consultant recommend to meet these requirements? Choose two
answers

A.

Configure opportunity record types for each sales process.

B.

Create sales stages that align with opportunity record types.

C.

Define sales processes to map to each opportunity record type.

D.

Define the default opportunity teams for each opportunity record type