B2C-Solution-Architect Practice Test

A multi-brand company uses 82C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across these Salesforce products, The company has one B2C Commerce realm Serving two storefronts,a Salesforce ora, and a Marketing Cloud Instance. None of these Salesforce Clouds are integrated. The company wants to know which Salesforce products require custom integration for this multi-cloud architecture. Which two considerations should a Solution Architect provide to answer the company’s question?
Choose 2 answers

A. An integration between Service Cloud and B2C Commerce is not necessary, as these clouds are natively integrated and both products are built on the Salesforce Platform.

B. An integrationmust be developed between 82C Commerce and Service Cloud to enable the synchronization of customer profiles and unlock REST API access between the two products.

C. An integration must be developed between Service Cloud and Marketing Cloud to enable Marketing Cloud REST API access from Service Cloud.

D. An integration must be developed between B2C Commerce and Marketing Cloud to enable Marketing Cloud REST APT access from B2C Commerce.

A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems'
Choose 2 answers

A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

B. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.

C. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.

D. Use Service Cloud as system of record for customer data and consent preferences across all channels.

Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a SolutionArchitect consider before confirming a headless approach?
Choose 3 answers

A. Additional infrastructure (for example Heroku servers) may be required to host the application

B. Features that are available by default in the Storefront Reference Architecture(SFRA) app will need to be custom built in custom frameworks

C. Developers will still be required to use the Commerce SDK for security purposes

D. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headlessapproach

E. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the ‘Order on Behalf of feature in the Service Cloud console.
Thecompany currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

B. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

C. Use the Salesforce RESTAPI to import the 3 million records into Service Cloud.

D. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support fromservice agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.

What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A. Service agents leverage order cancellation but only with custom development.

B. Service agents leverage products, catalog, and inventory information directly in Service Cloud.

C. Service agents leverage order line items, shipment, and payment information in Service Cloud.

D. Service agents leverage the entire case history inside of B2C Commerce.