Advanced-Administrator Practice Test

What is a capability of Territory management? Choose 2 answers

A.

The ability to use account criteria to expand a private sharing model

B.

Territory hierarchy replaces the role hierarchy for sharing

C.

Support for complex and frequently changed sales organization structures

D.

The ability to use opportunity criteria to expand a private sharing model

What can an administrator do to enable customers to submit service request? Choose 2.

A.

Enter live chat agent on the company website

B.

Enable chatter answers

C.

Enable the service cloud console on the company website

D.

Enable case feed on the company website

Universal Containers needs to use a different pricebook for sales representatives in each of the US, LATAM, EMEA, and APAC regions. What should the system administrator do?

A.

Create a separate pricebook for each region.

B.

Add a different list price for products depending on the region.

C.

Clone the standard pricebook and create separate pricebooks for each region.

Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED
organization? Choose two answers.

A.

Change sets

B.

Force.com IDE

C.

Unmanaged Packages

D.

Force.com Migration Tool

Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature?

A.

Use Facebook to import educational background

B.

Use the Company's salesforce Facebook account

C.

Use Linkedln to import educational background

D.

Use Twitter to view recent tweets posted by a contact