Advanced-Administrator Practice Test

Universal Container’s support team needs to track service level agreements for customers. Today, they
manually look up contracts by name when a customer calls. How can an administrator automate this process?

A.

Configure a workflow rule that sends an email alert of old cases to the support manager

B.

Enable Case Feed and add a Contracts custom publisher to the Case Feed Layout

C.

Enable entitlements and add the tabs for entitlements and service contracts

D.

Create a private Chatter group for customers with high priority service level agreements

Your boss wants you to make a report that shows sales growth year over year, which logical command should you use?

A.

priorval custom field + modifier

B.

prevGroupVal

C.

Parentgroupval

D.

preVal

How can additional permissions be given to a user without editing the profile itself? Choose two
answers.

A.

permission set

B.

delegated administration

C.

sharing rule

D.

role hierarchy

After an Administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

A.

All new data since the last refresh will be added to the existing information in the sandbox

B.

Metadata changes since the last refresh will be added to the existing information m the sandbox

C.

Users in the sandbox that do not exist in production will no longer exist in the sandbox.

D.

Users in production will now be able to receive emails sent out from the sandbox.

A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

A.

Create a custom report type to combine the data into a single report.

B.

Create a single report using the Joined Reports feature.

C.

Create an Account report and add Opportunity and Case cross filters.

D.

Create an Account report that groups by both opportunities and cases.