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An administrator is Informed that an employee has Just resigned and needs all access
removed Immediately. This user is the owner of 4,000 records and the sole recipient or 57
email alerts. Management will need at least a month to find a replacement. The email
administrator has already revoked their email access.
What action should be taken to ensure the user's access is immediately revoked?
A. Go into the user record and uncheck the Lightning User checkbox.
B. Go into the user record and freeze the user.
C. Go into the user record and set the login hours to None'.
D. Go into the user record and delete the user,
Explanation: Go into the user record and freeze the user is the action that should be taken to ensure the user’s access is immediately revoked. Freezing a user is a way to temporarily prevent a user from logging in to Salesforce without deactivating their user record or changing their profile. Freezing a user can be useful when an employee has resigned or left the company and their access needs to be removed immediately. Freezing a user does not affect the ownership of records or email alerts that are assigned to them
The Service team at Cloud Kicks needs a way to show the current status from the Account
on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?
A. Create a cross-object formula.
B. Use a picklist field.
C. Make a Rollup Summary.
D. Add a lookup field to Account.
Explanation: A cross-object formula is a formula that references fields from related objects. The administrator can create a cross-object formula field on the Case object that displays the current status from the Account. This field can be used in validation rules and other processes.
The sales department has asked to limit access to the Amount field on the Opportunity to
only tnose users. In the sales department and on the executtve team, Northern Trail
Outfitters uses six custom profiles including Sales User. Marketing user, call Center user.
Executive User Sales Manager user, ana call Center Manager user. Field level access is
removed from three or the profiles In the sandbox.
What action should an administrator take to make sure this change is in production?
A. Create a sandbox template and push it to production to reflect the update.
B. Manually restrict access to this field for each profile via Setup Just like the sandbox.
C. Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles.
D. Process a change set with the profiles that should no longer have access to the field.
Explanation: A change set is a tool that allows you to send customizations from one Salesforce org to another. A change set can contain components such as objects, fields, profiles, permission sets, workflows, and more. You can use change sets to migrate changes from a sandbox org to a production org or between two sandbox orgs that are affiliated with the same production org. In this case, you can deploy a change set from the sandbox to production that includes the Amount field and all the custom profiles that need access to it. This way, you can update the field-level security settings for the field on each profile in one deployment.
Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time,
Currently, they are switching between browser tabs, which is tedious and confusing.
Support managers put in a request for a better agent experience.
What should an administrator recommend?
A. Create a screen flow to pull all related opportunities onto one page.
B. Enable Subtab Record Browsing in the Setup menu.
C. Configure Split Lit Views.
D. Implement Service Console.
Explanation: Implement Service Console is what the administrator should recommend to support staff at Cloud Kicks for a better agent experience. Service Console is a Salesforce app that provides a unified interface for agents to manage multiple customer interactions and records at once. Service Console can help agents work more efficiently and productively by providing features such as tabs, subtabs, list views, related lists, highlights panel, interaction log, macros, keyboard shortcuts, and more
AW Computing has several service plans it offers with its laptops. Management wants the
sales team to focus on bringing in new business and to have the creation of the renewal
opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7
A. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.
B. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.
C. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.
D. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.
Explanation: To automate the renewal process for service plans, AW Computing should configure a flow that will create the renewal based on the closed-won date and opportunity line items. A flow is a tool that can automate complex business processes by executing logic, interacting with Salesforce database, calling Apex classes, and guiding users through screens. A flow can be triggered by various events, such as when an opportunity is closed won.
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