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AW Computers has created a custom field called Government ID on a custom object. Most
users with a custom Sales profile should be unable to access this field. A select group of
Sales users called the Institutional Team should be able to access the Government ID field
via reports.
How should an administrator accommodate this request?
A. Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.
B. Configure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.
C. Mark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.
D. Make a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder.
Explanation: A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A permission set can be used to extend users’ functional access without changing their profiles. You can assign permission sets to individual users or groups of users based on their business needs. In this case, you can create a permission set with Read access to the Government ID field on the custom object and assign it to the Institutional Team users who need access to this field via reports.
Cloud Kicks maintains Inventory in a legacy application. Management wants the
information to also be available to view and report on in Saiesforce.
Which action should the administrator take to achieve this goal?
A. Create an external object that maps to the inventory application.
B. Import the data into a custom object when needed; delete after it is used.
C. Build a Lightning component and use SFDX to connect to the inventory app.
D. Upload an Excel spreadsheet with the data into the Files tab.
Explanation: To make inventory data from a legacy application available in Salesforce, the administrator can create an external object that maps to the inventory application. An external object is similar to a custom object, except that it maps to data that’s stored outside your Salesforce organization. External objects enable users to view and report on external data in Salesforce.
Cloud kicks has received feedback that customers are frustrated with the amount of time it
takes to reach a support agent by area of expertise according to product information after a
new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case management
process?
A. Omni-Channel
B. Escalation Rules
C. Macros
D. Knowledge Component
Explanation: Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.
The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive
information, such as bank accounts and Personal Identifiable Information (PII).
Which feature should an administrator recommend to help limit what data is exported?
A. Salesforce Platform Encryption
B. Export Data Settings
C. Salesforce Shield
D. Muted Permission Sets
Explanation: Export Data Settings is a feature that allows you to control which users can export data from Salesforce and how much data they can export at a time. You can enable or disable the Export Reports permission for different profiles or permission sets, and set a maximum number of records that can be exported per hour for your org. You can also restrict the export of sensitive data by using field-level security or encryption.
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users
to only see certain field market.
What Lightning will satisfy this requirement?
A. Record Detail Component
B. Fields component
C. Highlights Panel Component
D. Path Component
Explanation: The Fields component is a Lightning component that allows administrators to display fields from a record on a Lightning page based on certain conditions or criteria. For example, administrators can use filter logic to show or hide fields based on field values or user profiles. In this case, the administrator can use the Fields component to display fields that only apply to condos based on the value of a field that indicates the type of property.
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