Advanced-Administrator Practice Test

When can a user become an owner of a record without being a record creator?
Choose 2 answers.

A.

If the record is in a queue

B.

If person is above the owner of the record in role hierarchy

C.

If he is already a record owner

D.

if someone shares the record to the record owner

How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

A.

Pre-populate article search filters based on the values of case fields.

B.

Define synonyms for common search terms.

C.

Enable feed tracking on all relevant article types.

D.

Create data categories and assign articles to each category.

E.

Create a record type for each data category

What privileges can be given to a delegated administrator? Choose three answers.

A.

Modify the role hierarchy.

B.

Create and edit users.

C.

Assign users to specified profiles.

D.

Modify profile permissions.

E.

Manage custom objects

Universal containers would like to ensure that when an opportunity stage is closed lost the reason is captured
in a custom reason lost field before the record can be saved.
What is the recommended approach to meet this requirement?

A.

Create a trigger that requires reason lost to be populated once the opportunity stage is closed lost.

B.

Create a workflow rule that fires on the closed lost stage and populates the reason lost field.

C.

Create a page layout for closed lost opportunities and make reason lost a required field.

D.

Create a validation rule that requires reason lost to be populated once the opportunity stage is closed
lost.

Universal containers would like to ensure that when an opportunity stage is closed lost the reason is captured in a custom reason lost field before the record can be saved. What is the recommended approach to meet this requirement?

A.

Create a trigger that requires reason lost to be populated once the opportunity stage is closed lost.

B.

Create a workflow rule that fires on the closed lost stage and populates the reason lost field.

C.

Create a page layout for closed lost opportunities and make reason lost a required field.

D.

Create a validation rule that requires reason lost to be populated once the opportunity stage is closed lost.