Advanced-Administrator Practice Test

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

A.

Approval Processes can be used to escalate cases in the chat window.

B.

Multiple visitors can chat in one window

C.

The Articles tool can be used to search for Knowledge Articles

D.

Chats can be transferred to other agents.

E.

The Details tab can be used to see information about the visitor

Your organization's VP of Sales wants to automatically add the account name to an opportunity name once a record is saved. How can this be done?

A.

Use an Apex Trigger

B.

Enforce an opportunity naming guideline for Sales Reps

C.

Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field using
concatenate

D.

Use validation to update the field

How can the administrator ensure article managers use specified values for custom article fields?

A.

Create a validation rule on the article.

B.

Require a field on the page layout.

C.

Use field dependencies on article types.

D.

Create different article type for different requirements

An Administrator is preparing to deploy change set into the production environment. Until the deployment is
complete, only user with System Administrator profile should be allowed to access data in the production
system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can
administrator meet this requirement?

A.

Assign all other users a custom profile with read access to all objects revoked and add a custom home page message

B.

Add login hours to all profiles except System Administrator and set the custom maintenance message

C.

Add Individual IP range to all profiles except System Administrator and add a custom home page message

D.

Activate Planned maintenance window feature and set the custom maintenance message

If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?Choose 2 answers.

A.

Enable email approval

B.

Enable chatter feed approval

C.

Enable Mobile Lite for Approval Processes

D.

Enable SMS/IM approval