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The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement?
A.
Auto-response rules, Macros, Entitlements
B.
Auto-response rules, Queues, Macros
C.
Auto-response rules, Queues, Escalation Rules
D.
Auto-response rules, Entitlements, Escalation Rules
Auto-response rules, Queues, Macros
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement?
A.
Add a Partner_Discount_c field to the Opportunity
B.
Build separate reseller partner products.
C.
Use a different Opportunity record type.
D.
Create a separate PriceBook for reseller partners.
Create a separate PriceBook for reseller partners.
Explanation: A PriceBook is a feature that allows administrators to define different prices for the same products based on different criteria such as customer segment, region, channel, etc. For example, a PriceBook can provide reseller partners with discounted prices on the products they purchase compared to regular customers. A PriceBook consists of one or more PriceBook entries that specify the product ID, pricebook ID, list price, currency, and active status for each product-pricebook combination.
The administrator at CloudKicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers
A.
Field Update
B.
Chatter Post
C.
Auto launched Flow
D.
Email Alert
Field Update
Email Alert
Explanation: Field update and email alert are two types of automated actions that can be added as part of the approval process. Field update allows you to change the value of a field on a record when it is submitted, approved, rejected, or recalled. Email alert allows you to send an email to one or more recipients when a record is submitted, approved, rejected, or recalled.
Ursa MajorSolar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to usedifferent fields and stages. How Should the administrator configure this requirement?
A.
Create three sales processes. Create three record types and one page layout.
B.
Create one sales process. Create three record types and three page layouts.
C.
Create three sales processes. Create three record types and three page layouts.
D.
Create one sales process. Create one record type and three page layouts.
Create three sales processes. Create three record types and three page layouts.
Northern Trail Outfitters wants toinitiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should and administrator configure? Choose 2 answers
A.
Quick Action
B.
Outbound Message
C.
Approval Process
D.
Email Alert Action
Quick Action
Approval Process
Explanation: Quick actions allow you to initiate expense reports from Salesforce to an external HR system. Approval processes allow you to review the expense reports by managers and directors.
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