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Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?
A.
Create a queue and a criteria-based sharing rule.
B.
Create a predefined case team and an assignment rule.
C.
Create a user-based sharing rule and an ad-hoc case team.
D.
Create an auto-response rule and a public group.
Create a queue and a criteria-based sharing rule.
Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates. How should an administrator accomplish the request?
A.
Create a workflow role to update the Event Date Field.
B.
Create an approval process on the Campaign object.
C.
Create a sharing rule so that other agents can view events.
D.
Create a campaign for agents to request event dates.
Create an approval process on the Campaign object.
Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost. How should an administrator configure this requirement?
A.
Select the requirement checkbox next to the loss reason field on the page layout.
B.
Create a validation rule to display an error ifstage is Closed lost and Loss Reason is blank.
C.
Check the required checkbox on the Loss Reason field in Object Manger.
D.
Configure a workflow rule to display an error if Loss Reason is blank
Create a validation rule to display an error ifstage is Closed lost and Loss Reason is blank.
Explanation: Validation rule is a tool that can be used to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. In this case, a validation rule can be created on the Opportunity object to display an error message if the Stage field is Closed lost and the Loss Reason field is blank.
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?
A.
SMS Response
B.
Web-to-Case
C.
Email-to-Case
D.
Omni-Channel
Web-to-Case
At cloud kicks sales reps usediscounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this timeconsuming task. What should the administrator use to deliver this requirement?
A.
Flow Builder
B.
Approval Process
C.
Prebuild Macro
D.
Formula field
Flow Builder
Explanation: To automate applying discounts on opportunity products when an opportunity is won, the administrator should use Flow Builder, which is a tool that allows creating complex business processes with clicks. The administrator can create an autolaunched flow that runs when an opportunity is updated, checks if its stage is “Closed Won”, and updates its related opportunity products with discounts from a formula or variable. Approval Process, Prebuilt Macro, and Formula Field are not able to update related records based on criteria.
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