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Cisco 820-605 Test Dumps

Total Questions Answers: 124
Last Updated: 16-Jan-2025
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Check Our Recently Added 820-605 Practice Exam Questions


Question # 1



Which two actions are critical when communicating with executives? (Choose two.) 

A.

Keep services as a primary topic

B.

Focus on the value achieved

C.

Incorporate the sales team’s plan

D.

Target executive priorities

E.

Focus on technical details




B.
  

Focus on the value achieved




D.
  

Target executive priorities







Question # 2



In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

A.

Document the session, stakeholder interests, and metrics for leadership

B.

Create a success plan to be reviewed with the customer at the next review meeting

C.

Provide technical configuration for development

D.

Discuss new opportunities and new products to purchase




A.
  

Document the session, stakeholder interests, and metrics for leadership







Question # 3



Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A.

increase in new subscribers or increase in end users

B.

number of incidents reported or number of compliance issues

C.

reduction in headcount or operational support costs

D.

customer and employee feedback

E.

number of activities completed or increase in direct time




E.
  

number of activities completed or increase in direct time







Question # 4



Which outcome is the best that a Customer Success Manager can achieve for a customer?

A.

adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business

B.

full adoption of all the technologies the customer purchased 

C.

removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

D.

ensuring the customers deployment teams and end users are trained and ready to adopt the technology




C.
  

removing barriers so the customer achieves the fastest time to value possible from the solution they purchased







Question # 5



The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A.

Suggest that the customer replace their existing staff

B.

Provide the customer with a chargeable deployment service

C.

Re-enforce the time to value of the solution

D.

Give the customer a discount on a future purchase




C.
  

Re-enforce the time to value of the solution







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Cisco Customer Success Manager (CSM) Exam Dumps


Exam Code: 820-605
Exam Name: Cisco Customer Success Manager (CSM)

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Cisco 820-605 Test Dumps


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