Cisco 820-605 Exam Questions


Vendor Name: Cisco
Certification Name:Digital Transformation Specialist
Exam Name:Cisco Customer Success Manager (CSM)

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Cisco 820-605 Exam Questions


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Cisco Customer Success Manager (CSM) Exams
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820-605 Exam Sample Questions:



Which two actions are critical when communicating with executives? (Choose two.) 

 

Keep services as a primary topic

 

Focus on the value achieved

 

Incorporate the sales team’s plan

 

Target executive priorities

 

Focus on technical details


Focus on the value achieved


Target executive priorities






In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

 

Document the session, stakeholder interests, and metrics for leadership

 

Create a success plan to be reviewed with the customer at the next review meeting

 

Provide technical configuration for development

 

Discuss new opportunities and new products to purchase


Document the session, stakeholder interests, and metrics for leadership






Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

 

increase in new subscribers or increase in end users

 

number of incidents reported or number of compliance issues

 

reduction in headcount or operational support costs

 

customer and employee feedback

 

number of activities completed or increase in direct time


number of activities completed or increase in direct time






Which outcome is the best that a Customer Success Manager can achieve for a customer?

 

adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business

 

full adoption of all the technologies the customer purchased 

 

removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

 

ensuring the customers deployment teams and end users are trained and ready to adopt the technology


removing barriers so the customer achieves the fastest time to value possible from the solution they purchased






The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

 

Suggest that the customer replace their existing staff

 

Provide the customer with a chargeable deployment service

 

Re-enforce the time to value of the solution

 

Give the customer a discount on a future purchase


Re-enforce the time to value of the solution




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