820-605 Practice Test

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

A.

Quarterly Success Review build and delivery

B.

service introduction to confirm that they know how to submit service issues at the go live

C.

initial user group identified and their use cases confirmed

D.

customer’s stakeholders and their business outcomes

E.

additional features that will align with the business outcomes

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A.

No action is necessary as long as the health index is green

B.

Observe the online image of the customer

C.

Review and update the success plan for ongoing activities

D.

Manage the service issues and escalations

E.

Join the sales and marketing strategy meetings

Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

A.

descriptive

B.

diagnostic

C.

prescriptive

D.

predictive

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A.

completion of customer training

B.

confirmation of customer business outcomes

C.

review of product roadmap

D.

scheduling of Quarterly Success Review

E.

agreement of key stakeholders

You notice a decline over time in your customer’s usage of your product. Which action do you consider?

A.

Tell the customer a new solution will soon be available

B.

Carefully tell the customer to get more people to use your product

C.

Re-assess the customer’s business process and outline the capability of the solution

D.

Show the customer a comparison of the solution versus the competition