820-605 Practice Test

Which type of KPI is of the most interest to Customer Success?

A.

business KPIs that define progress to the Business Outcome

B.

sales KPIs for revenue generation

C.

IT services KPIs for operations

D.

OPEX KPIs that define the operational costs of the company

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

A.

sustainability

B.

credibility

C.

time to market

D.

business growth

E.

cost efficiency

What is the best method to measure customer consumption of technology?

A.

telemetry and analytics

B.

recurring revenue management

C.

enterprise CRM and incident management

D.

content management

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A.

KPI that will be improved by the new product solution

B.

current existing products that are being displaced by the solution

C.

current configuration guide of the product solution

D.

product use case that will achieve the desired outcome

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

A.

Engage with the account team to understand the expansion opportunities

B.

Perform a deep analysis of all the sales orders to the past 24 months

C.

Build an understanding of your customer’s business and market trends and priorities

D.

Speak the internal contacts to understand the customer sentiment and outstanding escalations