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7492X Exam Questions


Question # 1


A company using Avaya Aura®Call Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A.

Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

B.

Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C.

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D.

Determine the frequency and severity of the Issue where the vector does not route calls properly



Reduce or eliminate thebusiness Impact of the vector by testing the vectors.





Question # 2


A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

A.

Use the System Maintenance > Reports >Error Log report in the Call Management System

B.

Use the list history command in the Communication Manager

C.

Use the display events command in the Communication Manager

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System



Use the display events command in the Communication Manager





Question # 3


Refer to the exhibit. 

The reply-best vector command is applied to which BSR VDN/Vector?

A.

Status Poll Vector

B.

Primary Vector

C.

Interflow vector

D.

Adjunct Vector



Primary Vector





Question # 4


Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A.

Network Call Deflection

B.

Network Call Transfer

C.

Look-Ahead Interflow

D.

Enhanced Look-Ahead Interflow



Enhanced Look-Ahead Interflow





Question # 5


Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

A.

Interflow, Outflow, and 1st Available

B.

Primary, Status poll, and Outflow

C.

Status poll, Interflow, and 1st available

D.

Primary, Status poll, and Interflow



Primary, Status poll, and Interflow




Avaya 7492X Dumps - Latest All Questions Access


Exam Code: 7492X
Exam Name: Avaya Aura® Call Center Elite Support

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