Avaya 7492X Exam Questions


Vendor Name: Avaya
Certification Name:ACSS-7492
Exam Name:Avaya Aura® Call Center Elite Support

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Avaya 7492X Exam Questions


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7492X Exam Sample Questions:



A company using Avaya Aura®Call Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?

 

Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

 

Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

 

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

 

Determine the frequency and severity of the Issue where the vector does not route calls properly


Reduce or eliminate thebusiness Impact of the vector by testing the vectors.






A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

 

Use the System Maintenance > Reports >Error Log report in the Call Management System

 

Use the list history command in the Communication Manager

 

Use the display events command in the Communication Manager

 

Use the Exceptions > Reports > Vector Exceptions in the Call Management System


Use the display events command in the Communication Manager






Refer to the exhibit. 

The reply-best vector command is applied to which BSR VDN/Vector?

 

Status Poll Vector

 

Primary Vector

 

Interflow vector

 

Adjunct Vector


Primary Vector






Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

 

Network Call Deflection

 

Network Call Transfer

 

Look-Ahead Interflow

 

Enhanced Look-Ahead Interflow


Enhanced Look-Ahead Interflow






Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

 

Interflow, Outflow, and 1st Available

 

Primary, Status poll, and Outflow

 

Status poll, Interflow, and 1st available

 

Primary, Status poll, and Interflow


Primary, Status poll, and Interflow




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