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Avaya 7492X Exam Questions

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7492X Exam Sample Questions:

A company using Avaya Aura®Call Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly. As a part of a good Global Support Services (CSS) methodology, what should the company do next?
Reduce or eliminate thebusiness Impact of the vector by testing the vectors.
Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.
Determine the frequency and severity of the Issue where the vector does not route calls properly

Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?
Use the System Maintenance > Reports >Error Log report in the Call Management System
Use the list history command in the Communication Manager
Use the display events command in the Communication Manager
Use the Exceptions > Reports > Vector Exceptions in the Call Management System

Use the display events command in the Communication Manager

Refer to the exhibit. The reply-best vector command is applied to which BSR VDN/Vector?
Status Poll Vector
Primary Vector
Interflow vector
Adjunct Vector

Primary Vector

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?
Network Call Deflection
Network Call Transfer
Look-Ahead Interflow
Enhanced Look-Ahead Interflow

Enhanced Look-Ahead Interflow

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
Interflow, Outflow, and 1st Available
Primary, Status poll, and Outflow
Status poll, Interflow, and 1st available
Primary, Status poll, and Interflow

Avaya 7492X Exam Questions Dumps

Avaya 7492X Exam Questions

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7492X Exam Sample Questions:

Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

Use the display events command in the Communication Manager

Primary Vector

Enhanced Look-Ahead Interflow

Primary, Status poll, and Interflow

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