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Avaya 7492X Dumps

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Question # 1



A company using Avaya Aura®Call Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A.

Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

B.

Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C.

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D.

Determine the frequency and severity of the Issue where the vector does not route calls properly




A.   

Reduce or eliminate thebusiness Impact of the vector by testing the vectors.






Question # 2



A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

A.

Use the System Maintenance > Reports >Error Log report in the Call Management System

B.

Use the list history command in the Communication Manager

C.

Use the display events command in the Communication Manager

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System




C.   

Use the display events command in the Communication Manager






Question # 3



Refer to the exhibit. 

The reply-best vector command is applied to which BSR VDN/Vector?

A.

Status Poll Vector

B.

Primary Vector

C.

Interflow vector

D.

Adjunct Vector




B.   

Primary Vector






Question # 4



Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A.

Network Call Deflection

B.

Network Call Transfer

C.

Look-Ahead Interflow

D.

Enhanced Look-Ahead Interflow




D.   

Enhanced Look-Ahead Interflow






Question # 5



Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

A.

Interflow, Outflow, and 1st Available

B.

Primary, Status poll, and Outflow

C.

Status poll, Interflow, and 1st available

D.

Primary, Status poll, and Interflow




D.   

Primary, Status poll, and Interflow






Question # 6



A customer reports that they received the message ‘Tserver Link Up’.
What should you advise them to do?

A.

Connect the Tserver to establish the link between the Tserver and the Communication Manager

B.

Check that the Tserver details are correct and AES Server is running

C.

Check the License Director configuration and ensure that the service is running

D.

Nothing. This is just a message indicating the specified link is established




B.   

Check that the Tserver details are correct and AES Server is running






Question # 7



A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

A.

route-to number 9112920414 with cov y if unconditionally

B.

route-to number 112920414 with cov n if unconditionally

C.

route-to number r112920414 with cov n if unconditionally

D.

route-to number *r112920414 with cov n if unconditionally




C.   

route-to number r112920414 with cov n if unconditionally






Question # 8



A customer with multiple locations wants to effectively balance the call load among agents at the various sites. Which call center feature can provide this capability?

A.

Business Advocate (BA)

B.

Best Service Routing (BSR)

C.

Network Call Redirection (NCR)

D.

Least Occupied Agent (LOA)




B.   

Best Service Routing (BSR)






Question # 9



There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?

A.

Avaya Aura® System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

B.

Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

C.

Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client

D.

Avaya Aura® Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client




D.   

Avaya Aura® Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client






Question # 10



You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.
Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A.

Use the Event Type column.

B.

Use the Event Data 1.

C.

Use the Event Data 2

D.

Use the Event Description.




B.   

Use the Event Data 1.





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Avaya Aura® Call Center Elite Support Exam Dumps


Exam Code: 7492X
Exam Name: Avaya Aura® Call Center Elite Support

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