7492X Practice Test

What wouldtrigger a vector event error?

A.

When vector processing reaches the maximum 1000 steps allowed

B.

When vector processing reaches the- maximum 100 steps allowed

C.

Misdirected calls

D.

Call Denial

Which three statements about LAI requirements aretrue? (Choose three.)

A.

Intelligently route calls among the call centers to achieve a better ACD load balance.

B.

The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

C.

The routing of an incoming call to an external switch must beanswered at the originating switch.

D.

Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.

E.

It Is able to use the adjust-by vector command to better manage EWT.

A call center has four agents:
Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

A.

Agent 1

B.

Agent 2

C.

Agent 3

D.

Agent 4

Whatare two call vectoring command failures for"adjunct routing"? (Choose two.)

A.

The VDN's COR does not permit routing to the adjuncts applied destination.

B.

The specified agent Is not logged into the specified split tor a direct agent call.

C.

The VDN's COS-group does not have Console Permission set to y.

D.

The CTI link can be any Identifier.

What property of the SET command makes the command unique when dealing with variables?

A.

The SET command allows variables to be manipulated using arithmetic and string operators

B.

The SET command allows you to place calls in a particular queue

C.

The SET command allows a group of variables to follow a specific pattern

D.

The SET command reassigns variables to new values during the process of a vector