7492X Practice Test

Refer to the exhibit. 
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue.
After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?

A.

The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow

B.

The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow

C.

The route-to number command in step 6 in New York is allowing calls to interflow to Denver

D.

Step 8 in Denver should be a busy command

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A.

It enables routing of calls to the agent that is most idle.

B.

It dynamically matches a customer to an optimal agent.

C.

It provides conditional routing of calls to agent queues.

D.

It allows for dynamic reporting of call center activities in custom methods.

E.

It uses advanced algorithms to efficiently route calls to agents.

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

A.

TTrace Server

B.

TTrace Console

C.

TTrace Config

D.

TTrace Log2Zip

Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

A.

Integrated Data Server

B.

Application Management Server

C.

License Director Server

D.

XML Server

E.

Media Director

When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?

A.

Application Enablement Services, Call Center Elite Multichannel, SQL database

B.

Avaya WebLM, Communication Manager, SQL database

C.

Call Center Elite Multichannel, Avaya WebLM, SQL database

D.

SQL database, Communication Manager, Avaya WebLM