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Question # 1



Which type of information is available from the Cisco Unified Contact Center Express
control center?

A.

date and time of most recent service status

B.

Cisco Unified Communications Manager cluster status

C.

system parameters configuration

D.

database replication status




A.   

date and time of most recent service status






Question # 2



A preview outbound dialer uses which source and destination resources?

A.

the personal line of the agent to the customer

B.

the ACD line of the agent to the customer

C.

a CTI port the agent this is redirected to the customer

D.

a CTI port the customer




B.   

the ACD line of the agent to the customer






Question # 3



Which information is readable to Cisco Collaboration Software in the cloud? 

A.

PII

B.

plain text name value pair

C.

PII and plain text name value pair

D.

No information is readable to Cisco collaboration Software.




D.   

No information is readable to Cisco collaboration Software.






Question # 4



Which interface is used to configure debug parameters for log files?

A.

System Parameters

B.

Trace Configuration

C.

Control Center

D.

Datastore Control Center




B.   

Trace Configuration






Question # 5



Which tool enables partners to perform the following actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and
outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express
configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco
assessment-to-quality bid assurance process)

A.

Cisco Solution Expert Tool

B.

Cisco Unified CCX Sizing Tool

C.

Cisco Unified Communications Sizing Tool

D.

Cisco Unified t Expert Advisor Tool




C.   

Cisco Unified Communications Sizing Tool






Question # 6



A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to
run a 30-port outbound IVR campaign, which two addition items must the customer
purchase?

A.

a router

B.

a gateway

C.

30 outbound IVR ports

D.

30 agent seats




B.   

a gateway




C.   

30 outbound IVR ports






Question # 7



Why are CSQs associated to the team definition?

A.

It allows agents to be a part of the CSQ.

B.

It allows the associated supervisors to make modifications to the CSQ.

C.

It designates which CSQ information to display on the supervisor desktop.

D.

It is informational and is used for historical reporting only.




A.   

It allows agents to be a part of the CSQ.






Question # 8



Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or
initiate a call?

A.

The My Statistics tab hosts the gadget.

B.

The Home tab hosts the gadget.

C.

The Manage Customer tab hosts the gadget.

D.

The gadget to initiate or accept a call is common and is not tied to a specific tab




C.   

The Manage Customer tab hosts the gadget.






Question # 9



Which two resource selection criteria are available for a chat Contact Service Queue?
(Choose

A.

Longest available

B.

Least skilled

C.

Most handled contacts

D.

Most skilled 




A.   

Longest available




D.   

Most skilled 






Question # 10



Which three things cannot be validated by using the Cisco Unified Communications Sizing
Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

A.

number of silent-monitoring and remote-monitoring sessions

B.

bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web
chat deployment

C.

number of historical reporting sessions

D.

bandwidth requirement for remote agents who are connected over a WAN to Cisco
Unified CCX

E.

number of ASR and TTS ports




B.   

bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web
chat deployment




D.   

bandwidth requirement for remote agents who are connected over a WAN to Cisco
Unified CCX







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Deploying Cisco Unified Contact Center Express Exam Dumps


Exam Code: 500-052
Exam Name: Deploying Cisco Unified Contact Center Express

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