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Cisco 500-052 Exam Dumps


Exam Code: 500-052
Exam Name: Deploying Cisco Unified Contact Center Express

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Last Updated: 13-May-2024
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500-052 Exam Sample Questions:



Which type of information is available from the Cisco Unified Contact Center Express
control center?

 

date and time of most recent service status

 

Cisco Unified Communications Manager cluster status

 

system parameters configuration

 

database replication status


date and time of most recent service status






A preview outbound dialer uses which source and destination resources?

 

the personal line of the agent to the customer

 

the ACD line of the agent to the customer

 

a CTI port the agent this is redirected to the customer

 

a CTI port the customer


the ACD line of the agent to the customer






Which information is readable to Cisco Collaboration Software in the cloud? 

 

PII

 

plain text name value pair

 

PII and plain text name value pair

 

No information is readable to Cisco collaboration Software.


No information is readable to Cisco collaboration Software.






Which interface is used to configure debug parameters for log files?

 

System Parameters

 

Trace Configuration

 

Control Center

 

Datastore Control Center


Trace Configuration






Which tool enables partners to perform the following actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and
outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express
configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco
assessment-to-quality bid assurance process)

 

Cisco Solution Expert Tool

 

Cisco Unified CCX Sizing Tool

 

Cisco Unified Communications Sizing Tool

 

Cisco Unified t Expert Advisor Tool


Cisco Unified Communications Sizing Tool




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