500-052 Practice Test

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express
Enhanced? (Choose three.)

A.

Agent Name

B.

WrapUp Time

C.

Service Level

D.

Overflow CSQ

E.

Automatic Work

F.

CCX Application

What is the maximum number of concurrent agent web chat sessions that are supported on
the highest class server?

A.

75

B.

25

C.

50

D.

120

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco
Social Miner can be deployed in which location?

A.

wherever the Cisco Unified CCX server is deployed

B.

the Internet

C.

a corporate network

D.

a demilitarized zone

An organization wants to collect an account number from a customer via IVR prompting
Then the customer wants to use a keystroke macro to insert the account number into the
account number field in the agent CRM desktop application. The keystroke macro will also
initiate the CRM desktop application and execute a database lookup from the CRM
database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?

A.

Cisco Unified IP IVR

B.

Cisco Unified CCX Standard

C.

Cisco Unified CCX Enterprise

D.

Cisco Unified CCX Premium

E.

Cisco Unified CCX Enhanced

What is the maximum number of agents that Cisco Unified Contact Center Express
supports when it is deployed with Cisco Unified Communications Manager?

A.

300

B.

150

C.

400

D.

50