500-052 Practice Test

Which configuration object can have skills assigned to it in Cisco Unified Contact Center
Express?

A.

Skill Groups

B.

Competence levels

C.

Contact Service Queue

D.

Resource Group

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A.

the system page on Cisco Unified Contact Center Express Administration

B.

Cisco Desktop Administration

C.

Control Center on Cisco Unified Contact Center Express Service ability

D.

Cisco Unified Communications Operating System Administration

Which action enables a contact center supervisor to access and monitor live data reports
for multiple teams?

A.

Take no action, because a supervisor cannot monitor more than one team.

B.

Assign the supervisor as primary superior for one of the teams and as secondary
supervisor for other relevant teams.

C.

Assign the supervisor as primary supervisor for all the relevant teams.

D.

Add the supervisor as a member of all the relevant teams.

In a Cisco Unified Contact Center Express application script, a number is read from an
external database The number must then be played out as part of a prompt.
Which Unified CCX Editor step creates a new prompt that can play out the number?

A.

Create Container Prompt

B.

Create Language Prompt

C.

Create Conditional Prompt

D.

Create Generated Prompt

Which phones must be associated to the RmCm application user account?

A.

all phones

B.

none, because that user account is not used for phone association

C.

only agent phones that are used with the Cisco Finesse agent desktop

D.

only Cisco Finesse IPPA phones