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Topic 5: Exam Pool E (NEW)
A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?
A. The firmware is EOL.
B. The printer is using a PostScript driver.
C. The user is sending too many documents.
D. The print queue is moving too slowly.
Explanation: Printers that use PostScript drivers are designed to handle complex printing tasks, including detailed graphics and images in PDF files. However, if the printer's PostScript driver is outdated, incompatible, or improperly configured, it may struggle to process and print PDF files containing images. Updating or reinstalling the PostScript driver, or choosing a different driver compatible with the printer and document type, can resolve this issue.
A user reported that a laptop would no longer turn on after the battery was depleted, even though the laptop was charged the night before. An on-site technician was dispatched with a spare laptop and verified that the AC adapter and power cord were functional. Which of the following was the most likely cause of the issue?
A. Swollen battery
B. Calibration corruption
C. Excessive wattage
D. Damaged port
Explanation: A swollen battery can prevent a laptop from powering on as it disrupts connectivity or damages internal components. Identifying physical signs such as swelling or bulging is key, which aligns with the CompTIA A+ Core 1 objective on mobile device troubleshooting, specifically battery issues.
A user in a home office is unable to connect to the internet. A technician asks the user to run the ipconfig command. Which of the following first octets immediately suggests an issue with the IP address?
A. 10
B. 169
C. 172
D. 192
A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?
A. Hardware prefetcher
B. Hyperthreading
C. vPro
D. VT-d
Explanation: https://techlibrary.hpe.com/docs/iss/proliant-gen10-uefi/s_enabling_VTd.
html
Enabling VT-d (Virtualization Technology for Directed I/O) in the server's BIOS settings is
required for the hypervisor to run properly.
References: CompTIA A+ Certification Exam
Guide, Ninth Edition, Chapter 11
A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?
A. Decrease the number of drives to three.
B. Partition and format the volume.
C. Rebuild the array.
D. Check the hot spare status.
Explanation: After setting up a RAID 5 array, the next step is to make the storage space usable by the operating system. This involves partitioning the array to define how the storage space is organized and then formatting it with a file system that the operating system can understand, thus making it possible to copy files to the array. Decreasing the number of drives, rebuilding the array, or checking the hot spare status would not address the issue of the array not being ready to store files.
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