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Topic 5: Exam Pool E (NEW)
The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?
A. Apply a maintenance kit.
B. Replace toner or ink cartridges.
C. Install a new ribbon.
D. Change the printhead.
Explanation: A maintenance kit includes components like rollers and other parts that tend to wear out over time, which are common causes of printer jamming. Replacing toner, ink cartridges, or ribbons would not directly address paper jams. This troubleshooting step aligns with the CompTIA A+ Core 1 objective regarding maintaining printers for optimal performance.
A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
A. S.M.A.R.T failure
B. IOPS failure
C. DIMM failure
D. RAID failure
Explanation: If the filesystem check shows that all files are accessible and the filesystem is clean, but a hard drive error message persists, it's possible that the hard drive is experiencing S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) failure. This is a warning system built into hard drives to alert users of potential issues before they become critical.
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?
A. Spectrum analyzer
B. Network tap
C. Lookback plug
D. Toner probe
Explanation: A network tap is used to intercept the signals passing over a cable and send them to a packet or protocol analyzer. Taps are either powered or unpowered.
An IT specialist sets up a new computer for a user who requires a high-end video card and the fastest hard drive possible. Which of the following connectors should the specialist verify are available on the motherboard? (Select two.)
A. Molex
B. NVMe
C. SATA
D. FireWire
E. USB-C
F. PCIe
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?
A. Radio frequency ISP
B. Neighbor's Wi-Fi
C. Mobile hotspot
D. Fiber optic
Explanation: Using a mobile hotspot is the best way to establish an internet connection in minimal time for a remote user who is experiencing connectivity issues with the local internet provider. A mobile hotspot can be set up quickly and provides a reliable connection using cellular data. References: CompTIA A+ Certification Exam Objectives 1001, 3.4
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