Topic 1: Exam Pool A
The sales manager in Japan have asked the sales manager in Australia to assist them with closing their deals. How are these requirements achieved?
A. Use sharing set to give the sales manager access to the deals.
B. Create ownership-based sharing rule
C. Use opportunity teams to automatically add the sales manager as a team member
D. Assign the sales manager View All on the opportunity object.
Explanation: Creating an ownership-based sharing rule is the best way to achieve the requirements. Ownership-based sharing rules allow administrators to automatically grant access to records owned by certain users or roles to other users or roles2. This way, the sales manager in Australia can access the deals owned by the sales manager in Japan. Using sharing set, using opportunity teams, and assigning View All on the opportunity object are not options that can achieve the same result.
Universal Containers has built a recruiting application on the salesforce Platform. HR requested that all internal users should have edit access to the referral custom object. One of the recruiters needed to share a referral record with another colleague for collaboration using manual sharing. The recruiter opened the referral record and could not find the share button. What could be the technical reason for this?
A. The Referral object OWD is private
B. The Referral object OWD is public Read/Write.
C. The Referral object OWD is public Read only
D. The Referral object OWD is public Full Access.
Explanation: The Referral object OWD is public Read/Write, which could be the technical reason for the recruiter not finding the share button. When an object’s OWD is public Read/Write, all users can view and edit all records of that object, so there is no need for manual sharing. The share button only appears when an object’s OWD is private or public Read Only. Option A is incorrect, since the Referral object OWD is not private. Option C is incorrect, since the Referral object OWD is not public Read Only. Option D is incorrect, since public Full Access is not a valid OWD setting.
Users at Universal Containers are complaining that a field has disappeared from the Account page after deploying its latest project. The page layout has not changes with this deployment. How should the admin troubleshoot this issue?
A. Review change to Account record types
B. Log in as user and check several Accounts to isolate the problem records.
C. Run a Who Sees What report, filtering on Account.
D. View Field Accessibility in the Object Manager
Explanation: The best way to troubleshoot this issue is to view Field Accessibility in the
Object Manager. This will allow the admin to see how the field-level security settings affect
the visibility of the field for different profiles and record types. The other options are not
helpful, because:
A sales rep (John) at Universal Containers (UC) requested to update information in an account record where he has READ only access. John requested the EDIT access permission from the owner of the record (Paul). Paul manually shared the record with John. Assuming the OWD of the Account object is Public Read-Only, what is the impact in the system?
A. New AccountShare record is created. Row Cause is "Manual" and Access Level is "Read/Write”.
B. Existing AccountShare record is updated. Row Cause is "Owner" and User/Group is "John".
C. New AccountShare record is created. Row Cause is "Owner" and Access Level is "Full".
D. Existing AccountShare record is updated. Row Cause is "Manual" and Access Level is "Read/Write".
Explanation: A new AccountShare record is created with Row Cause as “Manual” and Access Level as “Read/Write” when Paul manually shares the record with John. This record grants John edit access to the account owned by Paul. Option B is incorrect, since an existing AccountShare record is not updated, but a new one is created. Option C is incorrect, since the Row Cause is not “Owner”, but “Manual”. Option D is incorrect, since an existing AccountShare record is not updated, but a new one is created.
Universal Container (UC) wants all full-time internal employees to be able to view all leads. A subset of employees should also be able to see leads. Which organization default (OWD)approach should an architect recommend that will help US implement these requirement?
A. Implement a Public Read/write OWD on Lead
B. Implement a Public Read only OWD on Lead
C. Implement a Public Read/write/Transfer OWD on Lead.
D. Implement a Private OWD on Lead.
Explanation: Organization-wide defaults (OWD) are a way to set the baseline level of access for each object in the organization. OWD can be set to Private, Public Read Only, Public Read/Write, or Public Read/Write/Transfer for different objects. In this case, setting OWD to Public Read Only for Lead object will allow all full-time internal employees to view all leads, but not edit them. A subset of employees can be granted additional access to leads using other mechanisms such as profiles, permission sets, or sharing rules. Therefore, the answer B is correct and the other options are incorrect.
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