Salesforce-Slack-Administrator Practice Test

You're an Org Admin for a global organization operating in multiple time zones. in your org-wide #help-slack channel, members are reporting that they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours? (Select the best answer.)

A. Enable members to set their profile status to Away whenever they are not online.

B. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours,

C. Enable members to view a recipient's local time within their profile before sending a message.

D. Enable members to set reminders for themselves to send the message during shared working hours

Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages, because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A. Changing the workspace’s message retention and deletion policy for all channels and direct messages to "Keep Everything" and allowing everyone to create channels

B. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created

C. Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only

D. Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels

Nicole manages the global onboarding for new hires at her company. Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after. What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A. Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.

B. Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.

C. Email a "How to use Slack guide" to new hires before they start.

D. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.

You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces. What is the most efficient way for you to gather this information? (Select the best answer.)

A. Gather the data from the Manage Members section of each workspace's administration dashboard.

B. Open a ticket with Slack's Customer Experience team to see which guest accounts are active.

C. Export the data from the Members section of the org analytics dashboard.

D. Export the data using the Export Data tab in the org administration dashboard.

Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org. Large Inc.'s Human Resources (HR) Director is looking to streamline how HR disseminates policy information and handles sensitive hiring manager questions related to recruiting and hiring. HR has its own designated workspace. How should you advise the HR Director use Slack for this use case? (Select the best answer.)

A. Create an org wide public channel for recruiting and hiring, and add all hiring managers in the organization.

B. Create an org wide private channel for recruiting and hiring, and add all hiring managers in the organization.

C. Create a private channel in the HR workspace, and add all hiring managers in the organization

D. Create a public channel in the HR workspace, and add all hiring managers in the organization.