Salesforce-Slack-Administrator Practice Test

The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts. The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams. What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A. Build custom apps for all the popular tools that send the alerts to one channel.

B. Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a #alerts- all channel for the relevant teams to monitor.

C. Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.

D. Send an announcement to the company reminding them to be more responsive when receiving alerts.

A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization. What should the team do to prepare for this milestone most effectively?

A. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack’s admin capabilities.

B. Meet with key business units to identify and measure opportunities to improve productivity using Slack.

C. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.

D. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.

What are two benefits of creating user groups for your workspace? (Select the TWO best answers.)

A. Notifies a group of members who often need to be notified at once. For example:@managers

B. Sets channel management permissions at the workspace level.

C. Sets permissions on who can view your workspace analytics

D. Assigns default channels to users when they start working at the company.

E. Assigns default Slack app integrations to users when they start working at the Company.

How many integrations can be installed on a workspace on the Standard plan?

A. 25 integrations

B. 10 integrations

C. Unlimited

D. 5 integrations

Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees. Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team. Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today. When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A. Create workspaces for each department and sub-department in the company.

B. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.

C. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

D. Create one workspace, where each product line sold has its own channel.