Salesforce-Slack-Administrator Practice Test

You re a Workspace Owner and you just launched Slack across your entire organization. You look at the percentage of messages viewed in public channels versus in private channels and direct messages (DMs), and notice that most communication is happening in DMs. Which two actions should you take to promote the usage of channels? (Select the TWO best answers.)

A. Turn off the ability for users to create channels, so they can collaborate only in the exist.ng channels.

B. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.

C. Send a company-wide email asking members to use Slack channels for collaboration.

D. Ask your Slack Champions to model the behavior, and encourage others to post in channel.

E. Create the default channels, so that employees have more options in the channels they can use for collaboration.

You're a Slack admin reviewing an approval request for an app to be used in your organization You notice that a particular app requires permission to "Send messages as @bot." Which box scope will need to be assigned to the app to grant the requested permission? (Select the best answer.)

A. chat:write

B. admin apps-write

C. admin.conversations:read

D. chathistory

Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions. What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

A. Keep up to date on all channel naming conventions to accurately process requests.

B. Prepare for a decrease in workload since channel requests will need to be processed less frequently.

C. Create a process for channel requests.

D. Appoint other members of their workspace to help with the workload.

A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training. Which of the below would be the most effective way to increase members’ productivity in Slack?

A. Show employees how they can request new apps to be installed in Slack.

B. Train everyone on how to create Slack integrations.

C. Allow employees to install social apps, like Giphy, that will help attract new Slack members.

D. Connect tools they are already using, like Google Calendar or Box, to Slack.

You're a Workspace Admin for your organization's Slack's Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days. Where can you find this information? (Select the best answer.)

A. Org analytics dashboard

B. Workspace analytics dashboard

C. Analytics members dashboard

E. Message activity analytics