Salesforce-Certified-Administrator Practice Test

New leads need be routed to the correct Sales person based on the lead address.

A.

Configure validation rule

B.

Use lead assignment rule

C.

Create a formula field

D.

Assign with an escalation rule

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

A.

Knowledge Management.

B.

Omni-Channel

C.

Escalation Rules

D.

Territory Management

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow. How should the administrator address this issues?

A.

Remove validation rules so that the users are able to process without complete records.

B.

Create a permission set to allow users to bypass the error.

C.

use a fault connector and display a screen with text explaining what went wrong and how to correct it.

D.

Uncheck the end user Flow Errors box in setup.

A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce?

A.

Log in as the user to unlock the user and reset the password.

B.

Reset the password policies to allow the user to login.

C.

Reset password on the user's record detail page.

D.

Use the unlock button on the user's record detail page.

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as wonand another task after 60 days to check in with the customer. which two automation tools should the administrator use?
Choose 2 answers

A.

process builder

B.

workflow Rule

C.

Field Update

D.

Outbound Message