Salesforce-Certified-Administrator Practice Test

Northern Trail Outfitters is using one profile for all of its marketing users, providing readonly access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns. How should an administrator fulfil this request?

A.

Permission sets

B.

Organization-wide defaults

C.

Marketing user checkbox

D.

Field-level security

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

A.

Contract

B.

Case

C.

Ticket

D.

Request

E.

Account

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal?

A.

Make Lead Source a dependent picklist to the Opportunity stage field.

B.

Configure a validation rule requiring Lead Source when the stage is set to closed won.

C.

Change the Opportunity stage field to read only on the page layout.

D.

Modify the Opportunity stage a dependent picklist to the Lead source field.

Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. Whatfeature should the administrator use to meet this requirement?

A.

Stages

B.

Splits

C.

Queues

D.

List Views

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshootingtips that could help solve the customer’s issue. What should the administrator suggest to meet these requirement?

A.

Auto-Response Rules

B.

Email Alerts

C.

Knowledge Articles

D.

Assignment Rules