Salesforce-Certified-Administrator Practice Test

The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities. Which functionality is preventing the field type from being changed?

A.

Formula fields

B.

Record types

C.

Visualforce

D.

Javascript

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request?
Choose 2 answers

A.

Web-to-Case

B.

Case Escalation

C.

Case Queues

D.

Email-to-Case

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?

A.

Assignment Rule

B.

Case Escalation Rule

C.

Omni-ChannelSupervisor

D.

Formula Field

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set totrue, the first screen is skipped and the user is directed to the second screen. How should the administrator configure the decision element?

A.

Use the equals operator and {!$GlobalConstant.True} as the value.

B.

Use the equals operator and “High Value Customer” as the value.

C.

Use the contains operator and {!$GlobalConstant.False} as the value.

D.

Use the contains operator and “High Value Customer” as the value

An Administrator supporting global team of salesforce users has been asked to configure the company settings. Which two options should the administrator configure?

Choose 2 Answers

A.

Login Hours

B.

Password Policy

C.

Default Language

D.

Currency Local