Salesforce-Certified-Administrator Practice Test

An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow. What flow element should the administrator add?

A.

Assignment

B.

Get Records

C.

Create Records

D.

Update Records

The administrator at cloud kicks has been ask to change the company’s Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this?
Choose 2 answers

A.

Reactivate the appropriate Shoe Style values after the field type changes

B.

Select the “Choose only one value“checkbox on the pick list field.

C.

Back-up the Shoe Style values in existing records

D.

Change the field type from a multi-select picklist field to a picklist field.

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?

A.

Map the lead custom field to the product's product category field.

B.

Create a workflow to update Opportunity fields based on the lead.

C.

Create a custom field on the Opportunity and map the two fields.

D.

Configure the product categories picklist field on the product.

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?

A.

Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

B.

Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

C.

Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

D.

Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

The Human resources department at Northern Trail outfitters wants employees to provide feedback aboutthe manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement?

A.

Uncheck grant access using Hierarchies.

B.

Define a criteria-based sharing rules.

C.

Set the default external access to private.

D.

Configure an owner-based sharing rules.