Salesforce-Certified-Administrator Practice Test

An administratorsupporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options

A.

Currency Locale

B.

Default Language

C.

Password Policy

D.

Login Hours

The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administratorvalidate the error the user is receiving?

A.

Edit the page layout.

B.

View the setup audit trail.

C.

Log in as the user

D.

Review the sharing model

Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administratoruse to implement this request?

A.

Quick Action

B.

Workflow Rule

C.

Flow Builder

D.

Outbound Message

Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

A.

Utilize a flow to identify the correct queue and assign the case.

B.

Use acustom email services to set the owner of the case upon creation.

C.

Create an Escalation Rules to send cases to the correct queue.

D.

Configure Email-to-Case so emails are delivered to the correct queue

Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?

A.

SMSResponse

B.

Web-to-Case

C.

Email-to-Case

D.

Omni-Channel