Salesforce-Certified-Administrator Practice Test

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest?

Choose two answers

A.

Test Drive ina production org.

B.

Download into a Trailhead Playground

C.

Install in a sandbox

D.

Check edition compatibility

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A.

Re-open the Case.

B.

Send email notifications.

C.

Change the Case Priority.

D.

Re-assign the Case.

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team?
Choose 2 answers

A.

Configure a flow to assign the cases to the queue.

B.

Use assignment rules to set the queue as the owner of the case.

C.

Add Cass to the existing queue asavailable object.

D.

Createa new queue and add Cases as an available object.

An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use?

A.

Roll-up summary

B.

Master-detail field

C.

Cross Object formula

D.

Lookup field

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should and administrator configure?

Choose 2 answers

 

A.

QuickAction

B.

Outbound Message

C.

Approval Process

D.

Email Alert Action