Sales-Cloud-Consultant Practice Test

Cloud Kicks wants sales representatives to be able to share key documents directly with
customers who are not Community users. Which Salesforce feature satisfies this
requirement?

A.

CRM Content

B.

Chatter Links

C.

Documents

D.

Attachments

Cloud Kicks recently completedan implementation of Sales Cloud. CK has trained its users
to use the Salesforce Mobile app to access Salesforce from their mobile devices and wants
to determine how often the Salesforce Mobile app is being used. What should the
consultant recommend?

A.

Open a case with Salesforce

B.

Use the Lightning Usage app to view Mobile activity

C.

Create a custom report type between users and Mobile activity

D.

Create a custom report type between users and Identity Event Logs

The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org. Which
three prerequisites must be met before the Consultant can enable person Accounts?
Choose 3 answers

A.

The Organization-wide Default for Contacts has been set to Controlled by Parent.

B.

The Cloud Kicks Salesforce Community has been disabled to allow person Accountselfregistration
in the future.

C.

User profiles with read access to Accounts also have read access to Contacts.

D.

The Organization-wide Default for both Accounts and Contacts have been set to Public
Read/Write.

E.

At least one record type has been created for Accounts.

Northern Trail Outfitters (NTO) wants to improve the information profile of its current
Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter) to
add the information currently gathered for accounts, contacts and leads. Which solution
should a consultant recommend to meet this requirement?

A.

Define the social network fields and enabled then for account, contacts and leads.

B.

Create custom fields that hold URL links to the social profile of accounts, contacts and
leads

C.

Enable social Accounts and Contacts to link records to social profiles

D.

Enable the salesforce to Social network API connection to sync records

Northern Trail Outfitter wants to implement a Partner Community to help manage an
extensive distributor and reseller partner community. The consultant is setting up partner
users. What are two considerations for this step in the process? Choose 2 answers

A.

Partner users are associated with the same set of profiles as internal users.

B.

The sharing model should be re-evaluated whenthe Partner Community is enabled.

C.

Partner user can own account and opportunity records in salesforce.

D.

Partner users CANNOT receive emails generated through workflow actions