Sales-Cloud-Consultant Practice Test

Northern Trail Outfitters (NTO) is planning to implement salesforce sales cloud to support
its professional services division. The NTO sales team wants to easily see customer
purchasing activity on account, contact, and contract detail pages. What should a
consultant recommend to meet this requirement?

A.

Create a global publisher action to view all customer purchasing activity

B.

Enable the orders object in salesforce to track customer purchases

C.

Enable salesforce console for sales to see customer purchasing activity

D.

Create a custom object related to the account, contact and contact objects.

Which two processes should be recommended to track campaigns that influence won
opportunities? Choose 2 answers

A.

Have the administrator specify a time frame that limits the time a campaign can
influence the opportunity after the campaign first associated date and before the
opportunity created date.

B.

Automatically add child campaigns of the primary campaign source if the child
campaigns have an end date that falls before the opportunity close date.

C.

Add campaigns to opportunities when the campaign is related to a contact that is
assigned a contact role on the opportunity prior to the close date

D.

Have representatives populate a field on the opportunity record with the dollar amount of
the expected revenue from the campaigns that influenced the opportunity.

How is the campaign influence for opportunities impacted when a contact is associated to
an opportunity in a contact role, if the influence timeframe for a campaign is 60 days?

A.

Campaigns in which a contact became a member within the last 60 days will be added
to the campaign influence report.

B.

All campaigns created within the last 60 days will be added to the campaign influence
related list.

C.

All contacts associated with campaigns will be added to the campaign influence related
list.

D.

Sales reps can choose which campaigns created within the last 60 days should be
added to the campaign influence related list.

A Cloud Kicks syncs with a distributor partner's external system that ships the "Shoe of the
Month" club to all Cloud Kicks' monthly subscribers. The VP Of Delivery wants to get
notifications when machines that fold the boxes are malfunctioning, so that they can
preemptively communicate to subscribers that theshipment may be delayed. What should
the Consultant recommend?

A.

Platform Events

B.

Salesforce-to- Salesforce

C.

Salesforce Connect

D.

Workflow rules with email alerts

Cloud Kicks is excited about implementing Lightning features during the implementation.
The company has rolled out a few groups of Sales Cloud users in Lightning already, but not
all are trained on the Sales Cloud Lightning features requested for this implementation.
What should the Consultant recommend for a successful deployment?

A.

Communicate the information so that they have more staff available for changes

B.

Adjust the project plan and communicate that the deployment will now be a week earlier.

C.

Deploy all the changes that do not affect the Sales team and deploy the changes in the
following sprint

D.

Adjust the project plan and delay the deployment of the sprint.