Platform-App-Builder Practice Test

The Director of Customer Service wants to know when agents are overwhelmed with highpriority
items in the support queue. The Director wants to receive a notification when a new
case is open with the status of "New" for more than four business hours. Which automation
process could be used to accomplish this? Choose 2 answers

A.

Escalation rules

B.

Visual workflow

C.

Lightning Process Builder

D.

Scheduled Apex

The organization wide defaults for a custom object is set to private. The Supervisor profile
grants view access to the same object. A user with the Supervisor profile is also listed as
the Manager on the user detail records for access. However, the supervisor still cannot
view records owned by the subordinate. What is preventing the Supervisor from viewing
records owned by the subordinate? Choose 2 answers

A.

The Supervisor's role is not above the subordinate's role in hierarchy

B.

Organization wide settings for the custom object grant access to other users with the same role

C.

Organization wide settings for the custom object do not grant access using hierarchy

D.

The Supervisor requires a permission set in order to view the subordinate's record

An App Builder at UVC would like to prevent users from creating new records on an Account related list by overriding standard buttons. Which two should the App Builder consider before overriding standard buttons?

A.

Standard buttons can be changed on lookup dialogs, list views, and search result layouts

B.

Standard buttons can be overridden with a Visualforce page

C.

Standard buttons that are not available for overrides can still be hidden on page layouts

D.

Standard buttons can be overridden, relocated on the detail page, and relabeled

A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field. How can this visual indicator be displayed?

A.

Use a custom formula field.

B.

Use a custom image field.

C.

Use a custom number field.

D.

Use a custom text field

The director of marketing has asked the app builder to create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units. Which function should be used to calculate the difference?

A.

Datevalue()

B.

Now()

C.

Date()

D.

Today()