Community-Cloud-Consultant Practice Test

Your company is using the Napili template and is expanding internationally and now
requires your Community to support multiple languages what steps should you take to
support this in your community?

A.

Multiple community languages are not supported5. Enable the Language Picker in the
Community Builder and select the supported languages in Community Settings

B.

Select the available languages in the Setup Menu and drag the Language Picker onto
the Community Template

C.

Enable Community Language Picker in the setup menu and select the supported
languages in the Community Builder

D.

Enable the Language Picker in the Community Builder. Salesforce will automatically
present a list of supported languages

The headphones alliance wish to engage with their customers in a whole new way and at
Dreamforce they saw Communities in action. They have identified that they have a lot of
great content but what to make sure that articles and discussions are grouped logically so
that it is easy to find, post questions and navigate the site. What Communities feature
would you recommend to use?

A.

Data Categories

B.

Topics

C.

Chatter Groups

D.

Article Groups

E.

Knowledge Groups

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their
Customer Service (Napili) Template-based Community. They need to know if these Articles
are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from
customers?

A.

Redirect customers to a survey form in an external website that captures their
comments on the Knowledge Article.

B.

Create a customer survey using custom Lightning components and add it to the
homepage.

C.

Build a custom Community page that shows the Knowledge Article and have custom
fields to capture customer comments.

D.

Enable the article voting property on the Article Content component in the article detail
page in the Community Builder.

What must your enable at the User level to ensure External Users are able to view
Knowledge?

A.

Check Knowledge Use

B.

Check the Data Categories you want to be Visible

C.

Assign the Knowledge User Permission Set

D.

Assign the Knowledge One Permission Set

E.

Check KnowledgeOne User

Universal Containers have launched their Customer Community on the Koa template.
Community members have asked your advice for accessing the community on iOS
devices, what do you recommend?

A.

IOS users should download the Salesforce1 app and access the community through the
Salesforce1 switcher

B.

All users should access a Koa Community via a Desktop browser only

C.

IOS users should download the OneCommunity app where they can use their regular
community login credentials to access the Community

D.

Navigate to the community URL in the browser and a mobile experience will be
automatically rendered