Community-Cloud-Consultant Practice Test

Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community
members
- Partner users help Universal Containers by adding or resolving cases for their customers
within the Community
- Partner users need access to some standard objects except Leads, Campaigns and
Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers
team and customers
Which licence type should a Salesforce Administrator use for these Partner users?
Select one or more of the following:

A.

Customer Community Plus licence

B.

Partner Community licence

C.

Employee Community licence

D.

Customer Community licence

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales
Managers need to view Partner Sales Rep records. What is the most efficient way for the
Salesforce Admin to fulfil this requirement?

A.

Provide Super User Access to Partner Sales Reps

B.

Set the number of partner roles to two

C.

Create a criteria-based Sharing Rule

D.

Enable the Partner Sales Manager as Super Admin

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and
Visualforce. Opportunities needs to be the selected tab for the Community user.
What should Salesforce Admin do to fulfill this request?

A.

Set the Opportunity tab as the first tab in the selected tabs in Community Management.

B.

Configure Opportunity as the default landing page in Community Settings in Setup.

C.

Enable the Opportunity page as the landing page on the Community user guide.

D.

Set the Opportunity object page as the landing page in the Community Builder.

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
Visible to all partner Community users. What should the Salesforce Admin do to fix this
problem?

A.

Update the Admin profile so that the Knowledge tab is visible.

B.

Add the Global Header permission set to all Community users.

C.

Edit the Partner Community profile so that the Knowledge tab is visible.

D.

Create a Knowledge article and make it visible to the appropriate channel

Universal Containers recently rolled out a Community to their partners.
The internal sales team has the following requirements for internal users:
- Ability to support the addition of 50 new partners every month.
- Ability to pass leads to the partners.
- Continue to have access to the leads after transfer to partners.
- Access to the opportunity when the partner converts the lead.
- Leads should be visible to only the partner who is working on the lead; other partners
should NOT have access to the lead.
Which sharing option should the Salesforce Admin choose to meet the requirement for
internal users?

A.

Create a sharing rule to share leads and opportunities to internal users.

B.

Use sharing sets to share leads and opportunity to internal users.

C.

Create a public group and include partners and share records to the public group using
sharing rules.

D.

Allow partner users to manually share the leads and opportunities with internal users