Community-Cloud-Consultant Practice Test

Universal Containers (UC) is using Service Cloud to handle cases coming from chat,
phone, and emails. UC created a public self-service Community to offload some customer
support questions by enabling Knowledge and Articles. UC wants users to be able to
create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:

A.

Email templates

B.

Web-to-case

C.

Question-to-case

D.

Guest Access to the Support API

Universal Containers needs to provide Community access to a select set of customers.
Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.

A.

Use external ETL tools to extract customers and load into Salesforce.

B.

Use the Salesforce Community User API to create Community users.

C.

Use the Data loader to extract the customers and upload the customers to be set up as
Community users.

D.

Use the Community import wizard to create users.

What do you recommend? Wendy, the Community Manager at Regional Containers has
come to you for advice on managing the Community (Community Manager & Community
Builder) from a Mobile Device.

A.

Navigate to the community URL and append /manage/one. app and you will be able to
login to the mobile community management site

B.

Wendy should access Community Manager and Community Builder via a Desktop
browser only.

C.

Wendy should download the Salesforce1 app and access the Community Manager
through the Salesforce1 switcher.
.

D.

Wendy should download the OneCommunity Manager app where she will be able to
make limited administrative changes to the Community

Regional Containers have recently launched their Employee Community which is based off
Tabs + Visualforce. As the administrator you have been asked in the team meeting about
the best way to access the Community using iOS and Android devices, what do you
recommend?

A.

Android users should download the Salesforce1 app and access the community through
the Salesforce1 switcher. iOS users should navigate to the Community URL via the
browser as this feature is not support in the Android version of Salesforce1

B.

Navigate to the community URL in the browser and a mobile experience will be
automatically rendered

C.

All users should access a Visualforce + Tabs community via a Desktop browser only

D.

Android & iOS users should download the Salesforce1 app and access the community
through the Salesforce1 switcher

E.

IOS users should download the Salesforce1 app and access the community through the
Salesforce1 switcher. Android users should navigate to the Community URL via the
browser as this feature is not support in the Android version of Salesforce1

Universal Containers has created a new LightningCommunity in the sandbox using the
partner central template. The partner Community is built using standard Lightning
components, custom Lightning components, and object pages. What should the admin use
to migrate changes from sandbox to production?
Select one or more of the following:

A.

Metadata AP

B.

Force.com IDE

C.

Template export

D.

Change sets