Community-Cloud-Consultant Practice Test

Universal Containers need to create a Support Community with the following requirements:
- Customer and partner users will be members of this community and use the customer
community and partner community license, respectively - A customer user should be able
to see all cases opened for their account, including cases are opened by their colleagues -
Customer users must be able to collaborate with all Community users What two things
should a Salesforce Admin do to accomplish this? Choose 2 answers

A.

Set up delegated admin access for customer users

B.

Enable super user access for customer users

C.

Select the community user visibility checkbox

D.

Create a sharing set on the case object

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve
this?

A.

Custom Permission

B.

Custom Sharing Rule

C.

Records owned by community members are automatically shared with all internal users

D.

Custom Sharing Set

E.

Custom Sharing Group

Universal Containers has a Community for partners and another Community for their
customers. They want to give their partners access to their Community for customers as
well. How should the Salesforce Admin do this?

A.

Include the partner profile as a member of the Community for customers.

B.

Create Partner users as members in the Customer Community and send login details to
the users

C.

Add the Customer community to the Partner Community user profile

D.

Select the Enable Customer Community user option in the Partner contact in Salesforce

You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit
of doing this?

A.

Community Managers are able to view all Community Users regardless of the
organisation-wide defaults

B.

Limited information on Community user profiles are publicly accessible e.g. Name,
Photo, Reputation Level, Description

C.

Limited information on Community user profiles are publicly accessible e.g. Name,
Photo, Reputation Level, Description

D.

All users with Write access to Cases on their profile are able to see all Cases owned by
Community Members

E.

Community users in the same community can see each other, regardless of the
organisation-wide defaults

F.

Portal users in the same customer or partner portal account can see each other,
regardless of the organization-wide defaults

Universal Containers build a Community on the Customer Service (Napili) Template. The
Salesforce Admin customised a few pages by adding custom-built Lightning components.
The Salesforce Admin upgraded the template to the latest version.
What is the status of the custom Lightning components on the page after the upgrade?

A.

The Lightning components are on the page, but will NOT load until the Community is
published.

B.

The Lightning components are NOT on the page, but are available in the Community
Builder

C.

The Lightning components are neither on the page nor in the Community Builder

D.

The Lightning components are on the page and load as expected.