Community-Cloud-Consultant Practice Test

Universal Containers recently launched a Lightning Community. Members can access
articles and answer each other's questions. The company wants to make sure that the
Community is providing a highly engaging experience for its members. How can the
Administrator help measure of the engagement and adoption in the Community on an
ongoing
basis?
Select one or more of the following:

A.

Create custom reports and dashboards, and share them with Community managers

B.

Configure Google Analytics for the Community

C.

Download and install a Community Management package from AppExchange

D.

Set periodic email delivery for standard reports and dashboards

Universal Containers (UC) recently built a community for its customers. UC stores
customer invoices outside of Salesforce. UC wants to allow customers to be able to search
for and view the invoices immediately after creation. Which Salesforce feature should the
Community Cloud consultant recommend?
Select one or more of the following:

A.

Files connect

B.

External services

C.

File sync

D.

Chatter and files

How Should the Salesforce Admin meet these requirements? Universal Containers need a
Community for distributors who manage their sales with the following requirements: Each
distributor has multiple users. Users within the same distributor should be able to talk to
each other. Users should not be able to talk with users from other distributors. Knowledge
articles and other Community features should be the same for all distributors.

A.

Create Sharing groups to share users within a distributor. Allow discussions, keeping the
OWD for Users as private.

B.

Create a separate Community for each distributor. Allow members to talk within the
Community and enable the Community user visibility.

C.

Enable the Portal user visibility and disable the Community user visibility under Sharing
settings. Keep OWD for Users as private for external users.

D.

Create a Sharing set to share the users within a distributor in the Community. Allow
discussions, keeping the OWD for Users as private

Universal Containers has the following requirements: • Enable VIP community access once
a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. •
All customers must have access to the general customer community. • VIP customers must
have access to VIP information in the community. • The number of profiles in Salesforce
must be limited. How should the Salesforce Admin provide VIP users access to the VIP
information?

A.

Create a profile that has permissions to the VIP information and assign it to the VIP
community users

B.

Create a permission set that has permissions to the VIP information and add it to VIP
customers

C.

Create a sharing set that allows VIP customers to access VIP information

D.

Create a sharing rule that allows VIP customers to access VIP information

Universal Containers is launching a support Community with the following requirements:•
The Community will be launched on the existing Salesforce org leveraged by the internal
support team. The Napili template must be used.• The following support channels need to
be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They
have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should
the Salesforce Admin take to meet these requirements? Choose 2 answers

A.

Enable Live Agent in Community Settings

B.

Add a custom Live Agent Lightning component

C.

Set up Live Agent in Community Management

D.

Configure Live Agent in the Salesforce org