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Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty
locating purchase Information for their online orders. A business analyst (BA) Is tasked with
creating a user story to improve the overall visitor experience when navigating the site.
For which persona should the BA write this user story?
A. Administrator
B. Support manager
C. Customer
Explanation:
A user story is a short, simple description of a feature told from the perspective of the
person who desires the new capability, usually a user or customer of the system1. The BA should write this user story for the customer persona, since they are the ones who want to
locate purchase information for their online orders. The administrator and the support
manager are not the intended users of this feature, and their needs may differ from the
customer’s.
References: 1: User Stories
Cloud Kicks (CK) needs to implement an event management system within Salesforce.
After researching potential solutions, a managed package meets the majority of CK s
business requirements. However, the CRM director has expressed a desire to heavily
customize an open source solution.
Which benefit of using a managed package versus an open source solution should the
business analyst share to help the CRM director make a decision?
A. Managed packages are easily customizable to meet CK's exact requirements.
B. Managed packages are updated automatically with each Salesforce Release.
C. Each version of a managed package on the AppExchange undergoes a security review
Explanation:
This answer states that each version of a managed package on the
AppExchange undergoes a security review as a benefit of using a managed package
versus an open source solution for implementing an event management system within
Salesforce for Cloud Kicks. A managed package is a collection of application components
that are developed, tested, and distributed by a provider as a single entity on the
AppExchange. An open source solution is a software application that is developed,
modified, and distributed by anyone who has access to its source code. A security review is
a process that evaluates and verifies that an application meets the security standards and
best practices of Salesforce. Each version of a managed package on the AppExchange
undergoes a security review as a benefit of using a managed package versus an open
source solution because it ensures that the application is safe, reliable, and trustworthy for
Cloud Kicks.
References:
https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics/appexchan
ge_basics_intro
The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve
the team’s productivity and help them reach their target goals. A business analyst (BA) has
been assigned to the project to identify the disconnect between the sales and marketing
teams’ definition of a qualified lead?
What should the BA focus on?
A. Mapping historical leas data from each team and building charts to highlight similarities
B. Evaluating team’ skill and experience to determine how they can better align.
C. Scheduling and all-day collaboration workshop with both team to resolve their differences.
Explanation:
The business analyst should focus on scheduling an all-day collaboration
workshop with both teams to resolve their differences around contact management for a
new Salesforce implementation. A collaboration workshop is a technique to bring together
different stakeholders to share information, discuss issues, generate ideas, make
decisions, or reach consensus on a topic or problem. Scheduling an all-day collaboration
workshop with both teams can help identify their needs, expectations, pain points, goals,
and priorities around contact management and find common ground or alignment among
them.
Mapping historical lead data from each team and building charts to highlight
similarities is not a good option because it would not address the disconnect between the
sales and marketing teams’ definition of a qualified lead, which is related to contact
management, not lead management. Evaluating team’ skill and experience to determine
how they can better align is not a good option because it would not address the disconnect
between the sales and marketing teams’ definition of a qualified lead, which is related to
contact management, not skill or experience.
References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/collaborate-with-stakeholders
Universal Containers (UC) is wording with an implementation partner to help it optimize
Salesforce. A new business analyst (BA) from the partner was introduced to UC
stakeholders a few weeks into the project The BA is getting to know each of the
stakeholders by their roles and contributions. However, the BA had one misstep and is
slightly embarrassed.
What should the BA do to build trust with the stakeholders?
A. Be vulnerable and own their mistake.
B. Promise to work harder to avoid other mistakes.
C. Ask their supervisor for help immediately
Explanation:
The best way for a business analyst to build trust with stakeholders after
making a mistake is to be vulnerable and own their mistake. This will show honesty,
humility, accountability, and willingness to learn from errors. Promising to work harder to
avoid other mistakes may sound defensive or unrealistic without acknowledging what went
wrong or how to fix it. Asking their supervisor for help immediately may seem desperate or
unprofessional without trying to resolve it first with stakeholders.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analystcertification-prep/collaboration-with-stakeholders
Cloud Kicks leadership wants to use custom code for functionality that can easily be
created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise
leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?
A. Configuration leverages multiple programming languages.
B. Configuration allows for any level of complexity.
C. Configuration provides faster speed to market
Explanation:
One of the BA’s strongest arguments for using configuration over code is that
configuration provides faster speed to market. Speed to market is the time it takes to
deliver a product or service from conception to launch. Speed to market is important for
gaining competitive advantage, meeting customer demand, and maximizing revenue
potential. Configuration provides faster speed to market than code because it allows for
creating and modifying functionality in Salesforce without writing code or deploying
changes. Configuration can be done by using point-and-click tools such as App Builder,
Process Builder, Flow Builder, Lightning Web Components Builder, etc., which are easy to
use and require less technical skills than coding. Configuration also reduces the risk of
errors or bugs that may occur with code and require more testing or debugging time.
References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/evaluate-s
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