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After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed. What is a possible reason why the test cases failed?
A. Missing test org access details
B. Missing test result details
C. Missing test script details
The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on. What should the business analyst do to help with prioritization?
A. Verify acceptance criteria
B. Identify dependent components
C. Delete the definition of done
Explanation: The business analyst should identify dependent components to help with prioritization of user stories to add to an sprint. Dependent components are components that rely on or affect other components in an application or system. Identifying dependent components can help determine which user stories are more critical, complex, risky, or interrelated than others and prioritize them accordingly. Identifying dependent components can also help avoid conflicts, errors, or delays caused by missing or incompatible components when developing or deploying user stories. Verifying acceptance criteria is not an action that the business analyst should take to help with prioritization of user stories to add to an sprint. Verifying acceptance criteria is a process that checks whether a user story meets its conditions or requirements for being done or acceptable. Verifying acceptance criteria can help validate and test user stories but does not help prioritize them based on their importance or urgency. Deleting the definition of done is not an action that the business analyst should take to help with prioritization of user stories to add to an sprint. Deleting the definition of done is a process that removes the criteria or standards that indicate when a user story is completed and ready for deployment. Deleting the definition of done can reduce quality and consistency of user stories but does not help prioritize them based on their importance or urgency.
When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements. How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?
A. Analyze CSAT numbers with stakeholders to identify major pain points.
B. Facilitate workshops with stakeholders to understand priorities
C. Review support team feedback survey results with stakeholders
Explanation:
Facilitating workshops is the best way to guide conversations and identify meaningful
process improvements:
Stakeholder Engagement: Workshops bring together diverse perspectives,
enabling stakeholders to share insights and prioritize issues based on their impact
and feasibility.
Interactive Problem-Solving: Salesforce’s business analysis methodology
recommends workshops as an effective way to identify root causes and
collaboratively develop solutions.
Prioritization: The collaborative format helps stakeholders focus on key pain points
and align on process improvements that deliver the most significant value.
A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff. Which document will help the BA understand the project's goals, stakeholders, background, and scope?
A. System Requirements Specification (SRS)
B. Statement of Work (SOW)
C. Master Service Agreement (MSA)
Explanation:
The Statement of Work (SOW) provides the BA with an overview of the project’s
objectives, scope, and stakeholders:
Project Goals and Scope: The SOW typically outlines the purpose of the project,
high-level deliverables, and boundaries.
Stakeholder Identification: It identifies key players and their roles, ensuring the BA
understands the parties involved.
Background Information: The SOW includes contextual details about the business
problem or opportunity driving the project, aiding in effective discovery.
Salesforce documentation emphasizes the importance of the SOW as a foundational
document for project alignment.
The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day. What did the business analyst fall to do during sprint planning'?
A. Prioritize the sprint backlog with stakeholders
B. Calculate the sprint capacity correctly
C. Create a burndown list of sprint tasks
Explanation: According to the Salesforce Business Analyst Certification Prep, the business analyst’s role in sprint planning is to prioritize the sprint backlog with stakeholders1. The BA should ensure that the most important and valuable user stories are selected for the sprint, based on the business needs and expectations1. The BA should also communicate the sprint goals and scope to the stakeholders and get their buy-in1. In this scenario, the BA failed to prioritize the sprint backlog with the marketing team, resulting in their dissatisfaction with the deliverables.
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