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Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project. Which role does CK need?
A. Business Analyst
B. Solution Architect
C. Salesforce Administrator
Explanation:
The role of the Business Analyst aligns with CK's needs for analyzing data,
understanding business processes, and guiding implementation:
Core Responsibilities: A BA bridges the gap between business needs and
technical solutions, ensuring optimal process improvements like the lead-to-cash
process.
Salesforce Role Expectations: Salesforce BAs are trained to analyze data,
document processes, and recommend best practices for implementations.
Collaborative Approach: A BA works closely with stakeholders, solution architects,
and administrators to ensure successful project delivery.
A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client. Which technique should the BA use to create a compelling demo?
A. Functional - requirements, code/configuration, run as user
B. Storytelling - hero, challenge, helper, victory
C. STAR method - situation, task, action, result
Explanation: In creating a compelling demo, the storytelling technique is highly effective. This approach involves framing the demo narrative around a hero (typically the end-user), presenting a challenge they face, introducing the solution (the Salesforce functionality) as the helper, and showcasing the victory, which is the successful resolution of the challenge through the implemented functionality. This technique engages the audience by making the demonstration relatable and showing the practical value of the solution in a real-world context. It emphasizes the impact of the features on the users' daily tasks and how it addresses their specific needs.
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team. What should the BA do?
A. Focus on the task at hand instead of on individual team members
B. Avoid exposing one's own mistakes to the team
C. Tell the truth in difficult situations
Explanation: This answer states that telling the truth in difficult situations is what the BA should do to quickly become a trusted advisor to an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders for Cloud Kicks. Telling the truth in difficult situations means that the BA communicates honestly and transparently with the team members, even when it involves admitting mistakes, delivering bad news, or expressing disagreement. Telling the truth in difficult situations can help the BA to quickly become a trusted advisor to an experienced cross functional team because it demonstrates integrity, accountability, and respect for the team members, and it fosters an open and collaborative culture within the team.
A business analyst (BA) is in the process of documenting requirements. The BA wrote the
following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if
the team's daily activities are meeting the set goals.’’
Which acceptance criteria is most appropriate for this user story?
A. Able to monitor the sales team's performance
B. Able to click the Run button on sales reports
C. Able to view the sales team's reports
In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchange
C. App Store
Explanation: The Salesforce App cannot be found in the AppExchange market. The AppExchange is a marketplace for Salesforce apps, components, and consulting services, but it does not host the official Salesforce app itself. The Salesforce App can be found in Google Play and App Store markets for Android and iOS devices respectively.
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