CRT-402 Practice Test

A manager wants to calculate the number of days since an account was last contacted through email.Which field type should be used to accomplish this?

A.

Formula

B.

Number

C.

Roll-up Summary

D.

Date

A Customer Support Manager at Universal Containers would like to implementcall scripting for their caller
agents. What automation tool can be used to accomplish this?

A.

Workflow

B.

Lightning Process Builder

C.

Visual Workflow

D.

Lightning Connect

Universal container manages internal projects by department using a custom object called projects. Only
employees in the project's respective department should have view access to all of the department's project records.If an employee changes job roles and moves to another department, the employee should no longer have access to the projects within their former department. How can these requirements be met, assuming the organization-wide default for projects is set to private? Choose 2 answers

A.

Create a criteria based sharing rule using the projects department that grants access to users by
permission set.

B.

Create a criteria based sharing rule using the projects department that grants access to users by roles.

C.

Create a criteria based sharing rule using the projects department that grants access to users by public
groups.

D.

Create a criteria based sharing rule using the projects department that grants access to users by profiles

A custom field on an account is used to track finance information about a customer. Only members of the
Finance Team have access to this field. However, the business wants to allowone customer service agent, who is assigned the customer service profile, read-only access to this field for special circumstances. What is the recommended solution to grant the customer service agent access to the field?

A.

Create a permission set that allows read-only access to the field via Field Level Security and assign it to
the agent.

B.

Create a new profile to allow for read-only access to the field via Field Level Security and assign it to
the agent

C.

Update the Customer Service Profile already assigned to the agent to allow for read-only access to the
field via Field Level Security

D.

Update the custom field’s Field Level Security in setup to allow the agent read-only access to the field.

Universal Containers has separated business requirements for consumer and Business Opportunities. The sales team workwith both types of Opportunities. The app builder created two record types on the Opportunity Object. Which action can now be performed? Choose 2 answers

A.

Prevent access to secure data fields by sales process.

B.

Specify a different page layout by salesprocess.

C.

Enable field validation by sales process.

D.

Create unique Opportunity stages by sales process